1. Introduction

Welcome to BTC Cloud Miner. By accessing, browsing, downloading, installing, or using our platform — whether through our iOS application, Android application, or any associated services — you ("you," "your," or "user") agree to be bound by these Terms of Service ("Terms," "Agreement"). BTC Cloud Miner ("we," "us," "our," or "the Company") provides cloud-based Bitcoin mining services that allow users to purchase permanent mining plans and earn BTC rewards without the need for personal hardware, electricity costs, technical expertise, or ongoing maintenance commitments.

These Terms constitute a legally binding agreement between you and BTC Cloud Miner. They govern your access to and use of the platform, including any content, functionality, and services offered on or through it. Please read these Terms carefully before using our services. If you do not agree to these Terms, please do not access, download, or use the platform.

By Making a Purchase

By making any purchase on the BTC Cloud Miner platform — including but not limited to the purchase of any mining plan tier (Bronze, Silver, Gold, Platinum, or Diamond), any promotional bundle, or any in-app product — you expressly acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety. Each purchase represents a renewed and explicit acceptance of these Terms as they exist at the time of purchase. If at any time you do not agree with the Terms in effect, you should refrain from making further purchases until such time as the Terms are acceptable to you.

Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction (whichever is greater), to use the BTC Cloud Miner platform and to make any purchases. By using the platform, you represent and warrant that you meet this age requirement, that you have the legal capacity to enter into a binding contract, and that your use of the platform does not violate any applicable laws or regulations in your jurisdiction. You are responsible for ensuring that cloud mining and Bitcoin-related services are permitted in your country, region, or territory of residence.

Definitions

"Platform" refers to the BTC Cloud Miner mobile application and all associated services. "Plan" or "Mining Plan" refers to any of the five permanent hashrate allocations available for purchase. "Hashrate" refers to the computational mining capacity allocated to your account. "Reward" or "BTC Reward" refers to the Bitcoin credited to your in-app balance as a result of your active mining plans. "Withdrawal" refers to the transfer of accumulated BTC rewards out of the platform to a user-specified destination.

2. Privacy & Data Protection

Your privacy is important to us. We are committed to protecting your personal information, being transparent about what data we collect, how we use it, who we share it with, and how long we retain it. This section summarises our data practices; the most current and complete privacy policy is always available within the application and on our website.

Data We Collect

We collect only the data that is reasonably necessary to operate the platform and provide you with the services you have purchased.

• Account information — including your email address, display name, and authentication identifiers required for sign-in. If you sign in with Apple, Google, or another federated provider, we receive only the minimum profile data those providers share with us.
• Transaction records — including a record of every plan purchase, every withdrawal request, and every promotional credit applied to your account, along with associated timestamps and reference identifiers.
• Mining activity data — including hashrate allocation per plan, hourly reward calculations, daily streak status, and accumulated balance.
• Device information — including device model, operating system version, application version, language, and approximate region. This information is used for security, fraud prevention, and compatibility purposes.
• Communication records — if you contact our support team, we retain a record of that communication and any attachments you choose to share, for the purpose of providing support and improving our services.
• Diagnostic and crash data — anonymised crash reports and performance diagnostics may be collected to help us identify and resolve issues.

Data We Do Not Collect

We do not collect government-issued identification documents unless required for a specific compliance purpose and only after explicit user consent. We do not collect or store your bank account details, credit card numbers, or other payment instrument data — all payment processing is handled by Apple, Google, or other regulated payment processors who maintain their own compliance with applicable data protection and financial regulations.

How We Use Your Data

• To provide, maintain, and operate our mining services.
• To process transactions, allocate hashrate, calculate rewards, and facilitate withdrawals.
• To send service-related notifications, including transaction confirmations, withdrawal status updates, and important account notices.
• To detect, investigate, and prevent fraudulent activity, abuse of promotional offers, and violations of these Terms.
• To improve our platform, develop new features, and analyse aggregate usage patterns. Where possible, this analysis is performed on anonymised or aggregated data.
• To comply with applicable legal obligations, court orders, and regulatory requests.

Data Sharing

We do not sell, trade, lease, or share your personal information with third parties for marketing purposes. Your data is only shared with essential service providers required to operate our platform, including but not limited to:

• Payment processors (Apple, Google) for the secure handling of purchase transactions.
• Cloud infrastructure providers (Google Cloud Platform) for the storage and processing of platform data.
• Authentication providers (Apple, Google) for the secure handling of sign-in flows.
• Analytics providers, in aggregated or anonymised form, for the improvement of the platform.
• Customer support tools used to manage and respond to your inquiries.

All third-party providers are bound by strict data protection agreements that limit their use of your data to the specific purpose for which it was shared. We require all such providers to maintain confidentiality and security standards equivalent to or exceeding our own.

We may also disclose your information when required by law, in response to a valid legal process, to enforce these Terms, or to protect the rights, property, or safety of BTC Cloud Miner, our users, or the public.

Data Security

We use industry-standard encryption and security measures to protect your data both in transit and at rest. Your mining earnings, wallet addresses, and any financial-related information are stored using AES-256 encryption. Data transmitted between your device and our servers is protected using TLS 1.2 or higher. Access to user data within our organisation is strictly limited to personnel who require it to perform their duties, and all such access is logged and audited.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Data Retention

We retain your data for as long as your account remains active and for a reasonable period thereafter as required to comply with our legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your account, we will remove or anonymise your personal data within a reasonable period, except where retention is required by law.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your data, and the right to data portability. To exercise any of these rights, contact us at claude.nextgenai@proton.me.

3. Limitation of Liability

BTC Cloud Miner provides its services on an "as is" and "as available" basis, without warranties of any kind, either express or implied. While we strive for maximum uptime, accuracy, and reliability, we do not guarantee uninterrupted service, error-free operation, or specific mining returns.

Variability of Bitcoin Rewards

Bitcoin mining rewards are inherently variable and depend on factors beyond our control, including but not limited to:

• Bitcoin network difficulty, which adjusts approximately every two weeks based on global mining capacity.
• Bitcoin market price fluctuations.
• Regulatory changes in any jurisdiction relevant to mining, cryptocurrency, or the operation of the platform.
• Network congestion, transaction fee variability, and changes to the Bitcoin protocol.
• Energy market conditions affecting our infrastructure operating costs.
• Hardware availability, lifecycle, and efficiency.
• Force majeure events, including natural disasters, geopolitical events, network attacks, and global supply chain disruptions.

You acknowledge and accept that the BTC reward associated with any mining plan is not fixed, is not guaranteed, and may fluctuate, sometimes significantly, over the lifetime of your plan.

No Investment Advice

Nothing on the BTC Cloud Miner platform constitutes financial, investment, tax, legal, or accounting advice. The platform provides a service and is not an investment vehicle, security, or financial instrument. You are solely responsible for evaluating whether participation in cloud mining is suitable for your circumstances and for seeking independent professional advice as appropriate.

Exclusion of Damages

To the maximum extent permitted by applicable law, in no event shall BTC Cloud Miner, its directors, officers, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation:

• Loss of profits, revenue, or anticipated savings.
• Loss arising from Bitcoin price fluctuations or market volatility.
• Loss arising from network outages, service interruptions, or scheduled maintenance.
• Loss arising from regulatory actions, account restrictions, or compliance-driven changes to the platform.
• Loss of data, goodwill, business opportunity, or other intangible losses.
• Damages arising from third-party services, integrations, or payment processors.
• Damages arising from force majeure events.

Maximum Liability

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount you have paid to BTC Cloud Miner during the twelve (12) months preceding the event giving rise to the liability.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

4. Withdrawals

Once your mining balance reaches the minimum withdrawal threshold of 0.001 BTC, you are eligible to submit a withdrawal request. The threshold exists to ensure that withdrawal transactions are economically viable given Bitcoin network fees and processing costs.

Withdrawal Options

You may withdraw your accumulated BTC rewards through one of the following methods:

• Bitcoin (BTC) — Withdraw directly to your personal Bitcoin wallet address. You are solely responsible for providing a correct and valid Bitcoin address. Standard Bitcoin network fees apply and are deducted from the amount transmitted to the network. Once a Bitcoin transaction is broadcast, it cannot be reversed; for this reason, we strongly encourage you to verify your wallet address carefully before submitting a withdrawal request.
• Local currency (bank transfer) — Convert your BTC earnings to your local currency and receive funds directly into your designated bank account. Conversion rates are based on the prevailing market rate at the time of processing, and may differ marginally from the spot rate displayed in the application. Bank transfer withdrawals are subject to the processing times of your receiving bank and the relevant clearing system. Local currency withdrawals may require additional verification depending on your jurisdiction.

Processing Times

All withdrawal requests are processed within 48 hours from the time of submission, subject to verification and fraud prevention checks. Bitcoin withdrawals are typically credited to the destination wallet within minutes of being broadcast to the network, although confirmation times depend on Bitcoin network conditions and the fee level paid. Local currency withdrawals may take an additional 1–3 business days to appear in your bank account, depending on your bank.

Fees

BTC Cloud Miner does not charge any fees, commissions, or hidden costs on your withdrawals. You receive the full amount you request, minus only any unavoidable third-party network fees (such as the Bitcoin network transaction fee for on-chain BTC withdrawals or the correspondent bank fee for international wire transfers, where applicable).

Verification & Security

All withdrawal requests are subject to standard verification and fraud prevention checks. We reserve the right to delay, suspend, or deny a withdrawal request if we have reasonable grounds to suspect fraudulent activity, account compromise, breach of these Terms, or violation of applicable law. In such cases, we will communicate with the account holder to resolve any concerns. We may also request additional information or documentation to verify your identity or the legitimacy of the withdrawal.

Tax Responsibility

You are solely responsible for any taxes, levies, duties, or contributions that may be due as a result of your mining rewards or withdrawals in your jurisdiction. BTC Cloud Miner does not provide tax advice and does not act as a withholding agent unless legally required to do so.

5. Refund Policy

We understand that circumstances change, and we aim to be fair with all our users. However, due to the nature of cloud mining services — where hashrate is allocated immediately upon purchase and begins generating BTC rewards from the moment the plan becomes active — refunds are handled on a case-by-case basis and are not granted automatically.

Acknowledgement on Purchase

By completing the purchase of any mining plan or other in-app product, you acknowledge that the service has been rendered immediately upon allocation of hashrate, that you have received the benefit of the service from that point forward, and that you accept these Terms in their entirety, including this Refund Policy.

Important Notice on Refund Abuse

If you initiate refund requests on multiple plans without prior communication with our support team, without a valid reason, or in a manner that suggests deliberate abuse of the platform's refund mechanism, your account will be permanently disabled and any remaining balances may be forfeited. This policy exists to prevent abuse of our platform and to protect the mining infrastructure that serves all honest users. Repeated refund chargebacks initiated through your payment provider without first attempting to resolve the issue directly with us will be treated as a serious violation of these Terms.

Resolution Before Refund

If you are experiencing any issues with your plans, have concerns about your purchase, or believe a transaction was made in error, please contact us before initiating a refund request through your payment provider. We are happy to work with you to resolve any issue directly, and in many cases we can offer alternative solutions, credits, or technical fixes that resolve the underlying concern.

Eligible Refund Scenarios

While each request is reviewed individually, scenarios more likely to result in a refund include: technical errors that prevented the plan from being allocated; duplicate charges resulting from a payment-system error; or unauthorised purchases promptly reported by the account holder.

Ineligible Refund Scenarios

Scenarios that are generally not eligible for refund include: dissatisfaction with reward variability (since reward variability is disclosed in these Terms and is inherent to all cloud mining); buyer's remorse; failure to read these Terms before purchase; or expectations of fixed returns.

Contact us at: claude.nextgenai@proton.me

6. Infrastructure & Reliability

BTC Cloud Miner operates on enterprise-grade cloud infrastructure powered by Google Cloud Platform, ensuring high availability, redundancy, and reliability for your mining operations. Our infrastructure is designed to meet the demands of a global user base while maintaining the security and integrity of mining operations and user data.

Server Locations

Our mining and data services are distributed across multiple geographic regions for redundancy, performance, and regulatory compliance:

• US Central 1 (Iowa, United States) — Primary computing and data processing region. Hosts core mining computation services, the primary database, and high-availability application servers.
• Europe West 1 (Belgium, Europe) — European user data and services. Provides low-latency access for European users and supports data residency requirements under the General Data Protection Regulation (GDPR) and related frameworks.
• Southeast Asia (Singapore) — Asia-Pacific user data and services. Provides low-latency access for users across the Asia-Pacific region.

This multi-region architecture ensures low latency for users worldwide, automatic failover in the event of regional disruptions, horizontal scalability during periods of high demand, and compliance with regional data residency requirements where applicable.

Uptime & Maintenance

We target 99.5% monthly uptime for core platform services. Scheduled maintenance windows, when required, are communicated in advance through in-app notifications or email and are typically performed during periods of lower platform usage. Emergency maintenance may occur without prior notice when required to preserve security, integrity, or service continuity.

Backups & Disaster Recovery

User data is backed up on an ongoing basis to geographically distinct backup locations. We maintain documented disaster recovery procedures and periodically test those procedures to ensure that service can be restored within an acceptable timeframe in the event of a major incident.

Security

Our infrastructure is hardened in accordance with industry best practices, including but not limited to: network segmentation, firewall and intrusion-detection systems, principle-of-least-privilege access controls, comprehensive audit logging, and continuous monitoring. Wallet operations are isolated from public-facing services, and signing keys for outbound BTC transactions are managed using a combination of cold and warm key storage with multi-party authorisation.

7. Account Responsibilities

Your account is the gateway to your mining operations and BTC balance. You agree to take reasonable care in protecting your account and to use the platform in a manner consistent with these Terms and applicable law.

Account Security

• You are responsible for maintaining the confidentiality of your account credentials, including your sign-in email, password, and any federated authentication identities (Apple, Google).
• You agree to notify us immediately of any unauthorised use of your account or any other breach of security.
• You are responsible for all activity that occurs under your account, whether or not authorised, except where the activity is the direct result of a security failure on the platform.
• Where two-factor authentication is offered, we strongly recommend that you enable it.

Accuracy of Information

• You must provide accurate, current, and complete information during registration and keep that information up to date.
• Submitting false, misleading, or fraudulent information is a serious violation of these Terms and may result in immediate account termination and forfeiture of any in-app balances.

Lawful Use

• You agree not to use the platform for any unlawful purpose or in any manner that would violate any applicable local, national, or international law or regulation.
• You agree not to use the platform for money laundering, terrorism financing, sanctions evasion, or any other illicit financial activity.
• You agree not to attempt to interfere with, compromise the security of, or otherwise misuse the platform's infrastructure or services.

One Account Per Person

• Multiple accounts per person are not permitted without prior written approval from our support team.
• Operating multiple accounts to circumvent referral limits, promotional offers, or other platform policies is strictly prohibited and will result in the termination of all associated accounts.

Referral Program

• Sharing referral codes through spam, deception, misleading advertising, or any method that violates the terms of service of any third-party platform on which the code is shared is prohibited.
• Referral rewards are intended to encourage genuine word-of-mouth growth and are not a vehicle for organised promotional schemes conducted without disclosure.

Suspension & Termination

BTC Cloud Miner reserves the right to suspend, restrict, or terminate accounts that violate these Terms, engage in fraudulent or abusive activity, breach applicable law, or otherwise pose a risk to the platform, its users, or its operators. Where lawful and reasonable, we will provide notice and an opportunity to respond before terminating an account, but we reserve the right to act immediately in cases involving fraud, illegality, or imminent harm.

8. Mining Plans & Hashrate

All mining plans offered on BTC Cloud Miner are permanent and non-expiring. Once purchased, your allocated hashrate remains active indefinitely and contributes to mining Bitcoin 24 hours a day, 7 days a week, subject only to scheduled maintenance and events outside of our reasonable control.

Mining Plan Tiers

The platform offers five mining plan tiers — Bronze, Silver, Gold, Platinum, and Diamond — each providing a fixed allocation of hashrate at a corresponding price point. Plans may be stacked: purchasing additional plans of the same or different tier combines their hashrate, increasing the rate at which BTC rewards accrue to your balance.

Acceptance on Purchase

Each purchase of a mining plan, promotional bundle, or other in-app product constitutes an explicit and renewed acceptance of these Terms of Service in their entirety, including the variability of rewards described in this Section, the Refund Policy described in Section 5, and the Limitation of Liability described in Section 3.

Mining Speed (Hashrate)

The hashrate allocated to your plan is constant and does not change after purchase. Your hashrate represents your share of the platform's overall mining capacity and determines, on a relative basis, the proportion of mining rewards attributable to your plan.

Reward Variability

Although your hashrate remains fixed, the BTC reward you earn per unit of hashrate is dynamic and fluctuates based on several factors. You acknowledge and accept that the daily BTC reward generated by your plan may vary, sometimes substantially, due to:

• Bitcoin network difficulty — As more miners join the Bitcoin network globally, the difficulty adjusts approximately every two weeks (every 2,016 blocks). When difficulty rises, the amount of BTC earned per unit of hashrate decreases proportionally; when difficulty falls, it increases. This is an inherent feature of the Bitcoin protocol and applies to all mining operations worldwide.
• Current Bitcoin price — The GBP/USD or other fiat-equivalent value of your earnings varies with the real-time market price of Bitcoin. This affects the perceived value of your earnings but does not change the underlying BTC quantity attributable to your hashrate.
• Global electricity costs — Fluctuations in energy prices across our data centre regions can influence the operational efficiency of the underlying mining infrastructure and, in turn, the net reward distribution to user plans.
• Network transaction fees — Variations in Bitcoin mempool congestion and on-chain transaction fees are factored into reward calculations, as a portion of mining revenue is derived from transaction fees included in mined blocks.
• Hardware efficiency ratios — As mining hardware is maintained, upgraded, retired, and replaced, marginal efficiency gains or losses may be reflected in reward outputs over time.
• Block reward halvings — The Bitcoin protocol periodically halves the block reward (the new BTC issued per block), which structurally reduces the per-hashrate BTC output across the entire network. This is a known and predictable feature of the Bitcoin protocol.
• Pool luck and short-term variance — Mining is probabilistic, and short-term variance ("pool luck") may cause day-to-day rewards to deviate from the long-term expected value, even when difficulty, price, and other factors are held constant.

These factors mean that while your hashrate remains fixed, the daily BTC reward may vary. This is standard across all cloud mining and Bitcoin mining operations worldwide and is not specific to BTC Cloud Miner.

No Guarantee of Profitability

BTC Cloud Miner does not guarantee that any plan will be profitable in BTC terms or in fiat-currency terms. The combination of variable rewards, network difficulty progression, and Bitcoin price movements means that, while plans are designed to provide ongoing rewards over time, no specific outcome is guaranteed.

9. Changes to Terms

We may update these Terms of Service from time to time to reflect changes in our services, in applicable law, or in our operational practices. When we make material changes, we will notify users through one or more of the following channels:

• Email notification to the address associated with your account.
• In-app notification when you next open the application.
• A prominently displayed notice on the Terms of Service screen within the application.

The "Last updated" date at the top of these Terms indicates when the most recent revision was made. We encourage you to review these Terms periodically to stay informed of any changes.

Continued use of the platform after changes are published constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you should discontinue use of the platform and, if you wish, request an account closure in accordance with our account-closure procedures.

Material vs. Non-material Changes

For minor, non-material changes (such as clarifications of existing language, formatting changes, or corrections of typographical errors), we may update the Terms without advance notice. For material changes (such as changes to the Refund Policy, the Withdrawal Policy, the Limitation of Liability, or fees), we will provide reasonable advance notice through the channels listed above.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

Entire Agreement

These Terms, together with any policies, guidelines, or additional terms referenced herein, constitute the entire agreement between you and BTC Cloud Miner with respect to the platform and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter hereof.

Contact

For questions about these Terms, contact us at: claude.nextgenai@proton.me

10. Internal Currency Conversions

BTC ↔ fiat currency conversions performed on the website are internal ledger entries only. When you sell BTC, the corresponding fiat amount (GBP or USD) is credited to your internal cash balance shown on the website. When you buy BTC, your internal cash balance is debited and the BTC is credited to your wallet. No real-world fiat currency moves in or out of the platform as a result of a conversion.

Fees

A flat fee of 1.49% applies to all conversions, in both directions (BTC → fiat and fiat → BTC). The fee is disclosed in the trade summary before you confirm a trade, and is deducted from the proceeds of the conversion.

Withdrawals

Your internal fiat balances (GBP and USD) cannot be withdrawn as fiat currency. Only BTC withdrawals are supported, subject to a minimum of 0.001 BTC as described in our Withdrawal Policy. To withdraw funds reflected in your fiat balance, you must first convert that balance back to BTC.

Mobile Apps

Fiat balances (GBP and USD) are only visible on the website. The mobile applications display your BTC balance only. Your BTC and cash balances are synchronised in real time across all devices.

Rate & Liquidity Disclaimer

The conversion rate used at the time of trade is sourced from publicly available exchange data and updated frequently. We do not guarantee a specific rate or instant execution. The platform reserves the right to suspend or limit conversions if exchange data becomes unavailable, unreliable, or otherwise unsuitable for fair pricing.

11. Leaderboard

The public Leaderboard displays the top mining accounts by speed (effective hashrate) and by daily streak. Rankings are recomputed approximately every 24 hours.

Display Name

You may optionally set a display name that is shown next to your rank on the Leaderboard. If you do not set one, the first four characters of your account identifier are shown instead. Display names must be 3 to 16 characters in length, may contain only letters, numbers, and underscores, and must not match common offensive terms or impersonate platform operators. Display names can be changed once per 24 hours.

Visibility

Account identifiers and balances are not displayed on the Leaderboard. Only the rank, display name (or 4-character account-ID prefix), value (speed or streak), and the count of active plans are shown. Users who do not have any active mining plan and have a streak of zero do not appear on the Leaderboard.

Removal

We reserve the right to remove a display name from the Leaderboard if it violates the rules above, or to remove an account from the Leaderboard for repeated violations of these Terms of Service. Removal from the Leaderboard does not affect your mining plans, balance, or other account status.